Refund policy

Returns, Refunds & Exchanges

We DO NOT offer refunds on any individual product whatsoever once the product has been shipped.

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WRONG OR MISSING ITEMS FROM PACKAGE

If any product was missing from your order or we sent you the wrong product by accident, please provide a picture of the entire package (products and envelope/box), and we will send you a return label. We encourage you to inspect your package upon arrival and report any issues with your order within 7 days of the delivery date to hairlosssolutionschrissy@gmail.com.

Issues reported outside of the specified timeframe of 7 days are subject to the discretion of Hair Loss Solutions. We reserve the right to decline items returned without an authorization code.

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RETURNS

If you wish to return your Hair Loss Solutions products, please email hairlosssolutionschrissy@gmail.com with your name, order number, and the issue you are experiencing. Returns without a return label and RMA # (from missing or wrong items) will not be accepted. Orders canceled prior to shipment are free of charge. Any returns after products have been shipped will incur a 15% restocking fee. Returns after 30 days will not be accepted, but exchanges for other products may be considered at the manufacturer’s discretion.

Once your return has been received, please allow 7 business days for the exchange or refund to be processed. Once processed, refunds will take 5-7 business days to appear in your account, depending on your bank. If you have any questions, please email customer service at hairlosssolutionschrissy@gmail.com for further assistance.

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For more information, visit our Shipping & Delivery page for detailed policies.

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